Tenants Information

We are always in search of tenants to match our properties available and welcome applications from both new and existing tenants. Applications can be made from all on a non-discriminative basis. Properties will be available to all – subject to satisfactory references in the application process – see below.

We inspect all rental property before agreeing to manage it on behalf of Landlords because we are committed to providing well maintained homes for a smooth Tenancy for all concerned. We are also responsible on behalf of Landlords to ensure that all Legal & Safety aspects including documentation & certificates are in place before a Tenancy commences so that you can enjoy your new home – leave the rest to us…


How can you find a new home?

Search our website for any properties of interest to you or contact us for any properties which are not yet being advertised. If there are no suitable properties at this time please contact us with your requirements so we can notify you as soon as a suitable property becomes available. We also advertise our available properties on other internet portals but properties are uploaded to our site almost immediately and the external search facilities may have a day or so delay before properties are seen.

We can arrange viewings for any properties that are suitable to you.


You find a suitable property – what now?

You can request an application form from us to complete.

The application requests all necessary information in order for us to commence the administration process of requesting all necessary references for you. This will enable us to show the landlord of the property you are interested in that you are a suitable tenant that has a good history of renting (if applicable), with the necessary income to cover the rent and permission for us to proceed with processing your application. The application form is then to be returned to us along with an application fee of £45 per applicant, any other documents and form of relevant ID per applicant.

This fee is non refundable, it covers all the time & expenses involved applying for your references to enable you to secure your property. It should ensure that only applicants confident in their credit and reference ability submit applications. Should any references, credit, or sufficient income checks come back unsatisfactory we try to look at other options to still enable you to secure the property such as a guarantor who would be someone who essentially takes on the debt relating to a specific property if the tenant fails to pay rent or otherwise breaches the tenancy agreement so would be required to sign a legal agreement. Similarly if you are a first time renter we can obtain additional security/references.

Should you have someone willing to be a guarantor, we would then carry out the same referencing and checks for that person (£45 admin fee applies). This would apply for example to housing benefit top ups where a guarantor will be required. There is also an end of tenancy inventory check out fee of £40.

All information provided to us and kept by us will be done so in accordance with The Data Protection Act 1998.



We can accommodate pets subject to a separate bond being paid for them to cover any damage or extra cleaning that may be required at the end of a tenancy. (Pets are always at the discretion of the landlords who may agree subject to other conditions).


All references back, satisfactory and ready to go….

We will discuss with you about a date you would like your Tenancy to start and for you to move into your new home. We will provide you with your tenancy agreement which sets out the agreement between landlord and tenant for you to live in a property for a set period of time, this must be read and signed by all necessary parties. You will receive your copy on the day you receive your keys. On or before this date we must receive cleared funds to cover your deposit. The deposit will be deposited with one of the approved deposit protection schemes available. As part of the Housing Act 2004 the Government introduced tenancy deposit protection for all assured shorthold tenancies (AST’S) in England and Wales where a deposit is taken. For more info please see http://www.tenancy-deposit-scheme.org.uk/index.html

The deposit acts as security against any breach of your obligations under the tenancy agreement. It will be returned to you within 10 days of the end of the tenancy without interest, and subject to deductions for any rent arrears, damage, breakages, loss, theft, redecoration, gardening, cleaning, pets etc. The property must be returned in the same condition and have the same items as stated on the Inventory/Schedule of Condition at the commencement of the tenancy, fair wear and tear is taken into consideration.

On the day you take the keys we will give you the prepared inventory/schedule of condition which lists all moveable items in a rented property. It also takes details of any defects. You will have 7 days in which to check the information and return signed to us, if we do not receive it back within the time it will be deemed as accepted. The Inventory/schedule of condition is checked again at the end of your Tenancy. It is a valuable item that protects both you and the landlord.

You will also need to provide cleared funds for your month’s rent in advance by the move in day. (There may be variations to this depending on particular tenant’s situations but normally one month’s rent is taken) Rent will always be paid in advance by standing order and you will receive our banking details within your welcome letter.


Welcome to your new home!

You will be given copies of all relevant documents, meter reading will be taken and you will be given your keys!

Enjoy getting to know your new home.


After care:

During your tenancy we will arrange to inspect the property as part of our duty of care to our landlords. This is a chance for us to make sure the property is being kept in good order and limits issues in the future. If at any other time during your tenancy you need to report an issue please feel free to contact us. Apart from this and any necessary safety checks/repairs you will have the place to yourselves for the duration of your tenancy.

Towards the later stages of your Tenancy we will be in contact to find out your intention to continue/renew the Tenancy and make necessary arrangements to extend your Tenancy. If you decide not to stay after the initial 6 months you will be required to give a minimum of one months notice not to end before the last day of your Tenancy.